Effective Date: 1 September 2025

Cai & Co (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled with care and in compliance with applicable privacy laws in Canada and other jurisdictions where our clients may be located. This policy explains how we collect, use, store, and protect your information when you interact with our website, services, and communications.

 

1. Information We Collect

We collect only the information necessary to provide our services and maintain a professional relationship with our clients. This may include:

 

* Contact details such as your name, email address, phone number, and business details when you enquire about our services.

* Project information that you voluntarily provide when discussing, requesting, or commissioning work.

* Technical information such as your IP address, browser type, device information, and pages visited, collected through analytics tools and cookies.

 

2. How We Use Your Information

We use your information to:

* Respond to your enquiries and provide requested services.

* Prepare proposals, contracts, and project deliverables.

* Send relevant updates, resources, and marketing materials (only if you have opted in).

* Improve our website, services, and communications through analytics and feedback.

 

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, monitor site performance, and understand visitor behaviour. These may include:

* Essential cookies for site functionality.

* Analytics cookies to track usage patterns (e.g., Google Analytics).

* Preference cookies to remember your settings.

You can adjust your browser settings to refuse cookies or alert you when they are being used. However, disabling cookies may affect some site functionality.

 

4. Sharing and Disclosure

We will never sell or rent your personal information. We may share your information only when:

* It is required to deliver the services you have requested (e.g., collaborating with trusted contractors or service providers).

* We are legally required to disclose information.

* It is necessary to protect our legal rights, safety, or property.

All third parties engaged by Cai & Co are required to maintain the confidentiality of your information and comply with applicable privacy laws.

 

5. Data Storage and Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

Data is stored securely on reputable hosting platforms and is only accessible to authorised personnel.

 

6. Retention of Information

We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Once information is no longer required, it is securely deleted or anonymised.

 

7. Your Rights

Depending on your location, you may have the right to:

* Access the personal information we hold about you.

* Request corrections to your information.

* Withdraw consent for certain uses.

* Request deletion of your information (subject to legal requirements).

 

To exercise these rights, please contact us at hello@caiandco.com

 

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

 

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

 

Cai & Co

Email: hello@caiandco.com
Website: https://caiandco.com